QUALITY POLICY
At Henriksen Studio, we are dedicated to delivering innovative, high-quality façade solutions that exceed client expectations while adhering to the highest industry standards. Our commitment to quality is rooted in the following principles:
1. Client Satisfaction & Excellence
a. We strive for a 90% positive client feedback rating by fostering transparent communication and continuously refining our project management processes.
b. Customer feedback will be actively obtained following each project stage and upon project completion. The feedback will be linked to employee performance management and development requirements. Positive feedback is measured as 3-5 on a 5-point scale.
2. Efficiency & Innovation in Design
a. By integrating advanced BIM technology and real-time collaboration, we aim to reduce design revision cycles by 20%, ensuring accuracy and efficiency in our workflows.
b. A common knowledge base will be stored centrally, and training Fridays are incorporated to foster a learning organisation, increasing efficiency.
3. Stringent Quality Control Measures
a. Through automated compliance checks and robust peer reviews, we commit to reducing design-related defects by 25%, ensuring every project meets the highest standards.
4. Reliable Partnerships & Supplier Performance
a. We maintain strong supplier relationships and enforce a 95% on-time delivery standard to ensure seamless execution.
b. Biannual performance reviews confirm suppliers’ adherence to Henriksen Studio’s quality criteria and professional insurance requirement.
5. Employee Growth & Compliance Commitment
a. Every staff member will undergo annual ISO 9001 training, staying informed on industry advancements and best practices.
b. A dedicated knowledge-sharing platform promotes continuous learning and innovation, empowering employees to contribute to our excellence-driven culture.
At Henriksen Studio, we view quality as a shared responsibility—from design conception to final execution. By continually improving our processes, fostering innovation, and upholding rigorous standards, we ensure our projects not only meet but exceed industry expectations.
This policy is communicated and understood at all levels of our organization, forming the foundation of our commitment to excellence, sustainability, and client satisfaction.
Contact us
If you have any questions or suggestions about our Quality Policy, do not hesitate to contact us.